Ann Katheryn Print Studio respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it and the rights available to you.
Who We Are
Ann Katheryn Print Studio is operated by Annie-Kat Whitehouse, a sole trader and the data controller responsible for your personal information.
Business address:
19A St Mary’s Way
Amington
Tamworth
B77 3EY
United Kingdom
Email: hello@annkatherynprintstudio.store
Please contact us using these details with any privacy enquiries or requests concerning your personal information.Information We Collect
We may collect:
- Your name, billing address and delivery address
- Your email address and telephone number
- Order, delivery and payment-status information
- Account login details if you create an account
- Personalisation details, photographs, artwork and wording you submit
- Messages sent through our contact forms or by email
- Website usage, device, browser, IP address and cookie information
- Marketing preferences and newsletter subscriptions
We do not normally receive or store your complete payment-card details. Payments are processed securely by the payment provider selected at checkout.
How We Use Your Information
We use personal information to:
- Process, produce and deliver your orders
- Create personalised products using the details you provide
- Take payment and prevent fraud
- Respond to questions, complaints and customer-service requests
- Manage returns, refunds and replacements
- Maintain financial and business records
- Improve the security, performance and operation of our website
- Send marketing communications where permitted
- Meet our legal and regulatory obligations
Our Lawful Bases
Depending on the circumstances, we process your information because:
- It is necessary to fulfil our contract with you
- We must comply with a legal obligation
- It supports our legitimate business interests, provided these do not override your rights
- You have given consent, such as when subscribing to marketing
You may withdraw consent at any We share information only where necessary with trusted service providers, which may include:
- Website, hosting and ecommerce providers, including WordPress, WooCommerce and Hostinger
- Payment providers, including PayPal and supported digital-wallet services
- Delivery companies, including Evri
- Email, customer-service, security and website-analysis providers
- Professional advisers, insurers, accountants or legal representatives
- Government bodies, regulators or law-enforcement authorities where legally required
These providers receive only the information reasonably required to perform their services and must handle it appropriately.
Who We Share Information With
We share information only where necessary with trusted service providers, which may include:
- Website, hosting and ecommerce providers, including WordPress, WooCommerce and Hostinger
- Payment providers, including PayPal and supported digital-wallet services
- Delivery companies, including Evri
- Email, customer-service, security and website-analysis providers
- Professional advisers, insurers, accountants or legal representatives
- Government bodies, regulators or law-enforcement authorities where legally required
These providers receive only the information reasonably required to perform their services and must handle it appropriately.
We do not sell your personal information.
Personalised Artwork and Photographs
Images, names and other personalisation details are used to create and fulfil your order and to assist with reasonable after-sales enquiries.
Please do not upload personal information or photographs belonging to another person unless you have their permission.
We will not use customer photographs or personalised products for advertising or social media without permission.
International Transfers
Some service providers may process information outside the United Kingdom. Where this happens, we require appropriate legal safeguards to protect your information.
How Long We Keep Information
We keep information only for as long as reasonably necessary:
- Order and financial records are normally retained for up to six years to meet tax, accounting and legal obligations
- Customer-service messages may normally be retained for up to two years
- Account information is kept while the account remains active or until deletion is requested, subject to legal record-keeping requirements
- Personalisation files are retained only while needed for production, customer service and reasonable after-sales purposes
- Marketing information is retained until you unsubscribe or withdraw consent
Information may be retained longer where required by law or in connection with a complaint, dispute or legal claim.
Marketing
We may send marketing emails if you have actively subscribed or where otherwise permitted by law.
You can unsubscribe at any time by using the link in an email or contacting us. Unsubscribing from marketing will not prevent essential messages concerning your orders.
Cookies
Our website uses cookies and similar technologies for essential functions, security, shopping baskets, checkout, preferences and, where permitted, analytics or marketing.
Further information is available in our separate Cookie Policy.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet-based system can be guaranteed completely secure.
Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information
- Ask us to restrict how information is used
- Object to certain processing
- Request the transfer of information
- Withdraw consent at any time
- Complain about how your information has been handled
These rights are subject to legal limitations and record-keeping requirements.
To make a request, email hello@annkatherynprintstudio.store. We may need to verify your identity before completing the request.
Complaints
Please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office through www.ico.org.uk.
Changes to This Policy
We may update this policy when our services, providers or legal obligations change. The latest version will always be displayed on this page with its updated date.