We hope you love your order from Ann Katheryn Print Studio. Every item is carefully checked before leaving our Tamworth studio. If something is not right, please contact us and we will be happy to help.
Non-Personalised Products
You have the right to cancel an order for a non-personalised product within 14 days of receiving it, without giving a reason.
After notifying us that you wish to cancel, you must return the item within a further 14 days.
Returned products must be handled with reasonable care. We may reduce the refund if an item has been used, damaged or handled beyond what would reasonably be necessary to inspect it.
Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost of returning it. We strongly recommend using a tracked postal service and retaining proof of postage.
Personalised and Custom-Made Products
Products made to your specifications or clearly personalised with names, photographs, dates, wording, colours or other customer-selected details cannot normally be returned or refunded because you have changed your mind.
Please carefully check all personalisation, spelling, sizes, colours and other information before placing your order. We will produce your item using the information submitted with your order.
This restriction does not affect your rights if the product is faulty, damaged, not as described or we have made an error.
Cancelling or Changing an Order
If you need to cancel or amend an order, please contact us as quickly as possible.
We will try to help if production has not started. However, because many products are prepared shortly after an order is received, we cannot guarantee that changes or cancellations will be possible.
Faulty, Damaged or Incorrect Products
If your item arrives faulty, damaged, not as described or different from what you ordered, please contact us promptly with:
- Your name and order number
- A description of the problem
- Clear photographs of the product and packaging
Where appropriate, we will arrange a repair, replacement or refund in accordance with your statutory rights. We will cover reasonable return costs where an item is confirmed as faulty, damaged, incorrect or not as described.
Clothing Sizes
Please check the size guide before ordering. Choosing the wrong size does not make a product faulty.
Personalised clothing cannot normally be returned because the wrong size was selected. Non-personalised clothing may be returned under the cancellation terms above.
Refunds
Once an eligible return has been received and inspected, we will notify you and process the refund to your original payment method.
Refunds will normally be issued within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever is earlier.
For eligible cancellations, we will refund the original standard delivery charge. Any additional amount paid for an enhanced or express delivery service will not normally be refunded.
Banks and payment providers may take additional time to display the refund in your account.
Returning an Item
Please contact us before returning anything. We will provide the correct return instructions and return address.
Items returned without sufficient information may take longer to process. Customers remain responsible for returned goods until they reach us, so please retain proof of postage.
Your Legal Rights
Nothing in this policy limits or excludes your statutory rights under UK consumer law.